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Frequently Asked Questions
1. How do I place my order?
Simply browse through our website, select the products you love, add them to your cart, and proceed to checkout. Fill in your shipping details, choose a payment method, and confirm your order.
2. How can I use a Gift Voucher/Promotional Code on my order?
During checkout, enter your gift voucher or promotional code in the “Apply Coupon” box and click apply. The discount will be reflected in your total amount.
3. What is Cash on Delivery (COD)?
COD allows you to pay for your order in cash at the time of delivery. It’s available on select pincodes and orders, and may carry a nominal convenience fee.
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4. How do I find out what products will be coming up?
Follow us on Instagram @luxova_official and subscribe to our newsletter for sneak peeks, exclusive drops, and product launches.
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5. How safe is it to use my debit/credit card or make an online payment on Luxova?
Your security is our priority. We use industry-standard encryption and secure payment gateways to ensure your personal and payment information is always protected.
6. I am having some issues on the site. What advice can you give me to successfully place my order?
Try refreshing the page, clearing your browser cache, or switching to a different browser/device. If the issue persists, reach out to our customer support on Instagram or email us at contact@luxova.in.
7. Is GST (Goods & Services Tax) included?
Yes, all prices listed on our website are inclusive of GST. There are no hidden charges.
8. What payment types do you offer?
We accept payments via credit/debit cards, UPI, net banking, wallets, and Cash on Delivery (COD) for eligible orders.
9. How will I get a refund for my cancelled orders and how long will this process take?
Refunds are processed to your original payment method within 5–7 business days after cancellation confirmation. For COD orders, we’ll request your bank details to initiate the refund.
10. What is your Online Return Policy?
We accept returns for damaged, defective, or incorrect items. Initiate your return within 48 hours of delivery by contacting us. Please ensure products are unused and in their original packaging.
11. How do I cancel my order?
You can cancel your order before it is shipped by reaching out to us via Instagram or email. Once shipped, the order cannot be cancelled.
12. Shipping & Delivery
We deliver across India. Shipping is free on prepaid orders above ₹499. Standard shipping charges may apply otherwise
13. By when can I expect delivery of my order?
Orders are usually delivered within 3–7 business days, depending on your location.
14. What do I need to know about my order delivery?
You’ll receive tracking details via SMS or email once your order is shipped. Ensure someone is available at the delivery address to receive your package.
15. Does Luxova have any physical stores?
Currently, LUXOVA operates exclusively online. We’re committed to delivering premium skincare right to your doorstep.
16. How are the items packaged at Luxova?
All products are securely packaged with protective wrapping to prevent any damage during transit. We ensure hygiene, safety, and care in every shipment.
17. How does the delivery process work?
Once you place an order, it is processed, packed, and handed over to our trusted delivery partners. You’ll receive tracking details and updates throughout the process.
18. How can I track my order?
After your order is shipped, you’ll receive a tracking link via SMS/email. You can also reach out to us on Instagram or via email for real-time updates.
Luxova is a premium skincare brand that stands out for its commitment to excellence developed by professional dermatologists and founded by the renowned women scientist.
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