Frequently Asked Questions

Our skincare products are made with high-quality, potent ingredients that are scientifically proven to be effective. We also use advanced formulation techniques and packaging to ensure that our products remain stable and effective over time.

Our products are formulated with a range of powerful ingredients, including hyaluronic acid, retinol, vitamin C, peptides, and antioxidants. These ingredients work together to target specific skin concerns and promote healthy, radiant skin.

Results vary depending on the product and individual skin type, but many users report seeing visible improvements in skin texture, tone, and clarity within a week of consistent use.

Step 1: Pick the product range of your choice.
Step 2: Click on SHOP NOW.
Step 3: Click on ADD TO BAG on the products you wish to purchase.
Step 4: Click on PROCEED TO CHECKOUT
Step 5: Fill out your personal details required for the delivery of your order.
Step 6: Choose a payment option most convenient to you.
Step 7: Confirm & place your order.
For any further questions, you can call our helpdesk at: 9717446444, contact@luxova.in ( For shipment & product related queries ) or chat with us using the Live chat at the bottom of your screen.

Yes, you can do this by filling in your address as the 'Billing address', and the address you wish to ship it to, as the 'Shipping address'.

For all pre-paid orders, the confirmation status will be automatically updated in the ‘My Account’ section. If your chosen mode of payment is Cash On Delivery, you will get a call or an email from our representative, on your registered contact details, asking you to confirm the order details. Once you have confirmed the same, the order will be processed immediately.

No, you can place an order using guest checkout without having an account. However, we strongly reccomend making an account on our website to make your shopping experience swift and simple. This will also help you enjoy special benefits as well as share ratings and review our products as per your experience.

Unfortunately, products listed as "Out of Stock" are not available for immediate sale. However, we can notify you as soon as the product is back in the stock. Simply click on the product, once you are on the product page, you will see an option that says 'Notify Me' and enter your registered email address. We will send you a notification email as soon as the product is back in stock. Remember, this can only be done if you have a LUXOVA account and are signed in at the same time.

All transactions at LUXOVA Online are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with LUXOVA Online is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that we follow the best security practices adopted by major online vendor, where all payments are processed in real-time, for your security and immediate peace of mind. You can tell if your browser is in secure mode at “Checkout”, by looking for the padlock icon at the bottom corner or at the end of the address bar of your browser window.

There are various reasons why this may have happened ranging from validity of card/net banking details, insufficient funds in the account to technical difficulties. If you were recently issued a new card, some of the information may have changed. In that case, please confirm your credit card details and try again. Also, check that your name and address match the name and address on your current credit card.

Contact us, detailing the problem you have encountered. You can either email us on contact@luxova.in or call us on 9717446444 and our Customer Care will be happy to assist you.

If you have forgotten your password, you can request your password to be sent to the email address you have previously registered with us by clicking the Forgot Password link. You will be taken to a page where you can enter your email address and a temporary password will be sent to you. We strongly recommend that you change this at your earliest convenience.

You can’t modify the order once it has been placed. We suggest you cancel the order and place a new order with your desired changes.

If an item is out of stock, simply click on the product, once you are on the product page, you will see an option that says 'Notify Me' and enter your registered email address. We will send you a notification email as soon as the product is back in stock. If you are interested in purchasing it immediately, please use the ‘Store Locator’ to find a store near you and call to confirm if they have your desired product available.